Q: Do you use paints?
A: No we dont use any paints in this process. That would be silly, and thousands of folks already offer that - that is what makes us special! Our entire process is digitally composed on a computer, and then printed with special inks on either high quality gloss photo paper stock or canvas -- your choice. Of course, they do look like they're painted at a glance, and that's what makes them cool.

Q: Why do you ask for 1-3 photos?
A: Because we want to give you the best possible portrait, we ask for multiple photos -- that way we can choose whichever photo works BEST for your portrait. However, if you only have 1 photo, that's fine too.

Q: I have a cat, but I like one of the dog portraits: Can I choose any portrait?
A: YES! you can choose any portrait you like, as long as the pet photo you have is facing in the same direction as the portrait you want. For example, if the portrait is of a full-faced dog, any full-faced pet photo will work. A side view portrait would require a side view of your pet.

Q: Will my photos be damaged by the process?
A: No. Your photos will be returned with your portrait unharmed.

Q: Can I e-mail my photo(s)?
A: Yes... IF it is a large, high-quality image. Most images used on and/or sent via the internet tend to be very low resolution; your image must be large enough that its integrity is not compromised. If you're not sure whether or not your photo is usable, e-mail us the photo(s) and we'll let you know!

Q: Do you accept Credit Card Payments?
A: We accept American Express, Discover, Visa, Mastercard, PayPal and Google Checkout.

Q: How much are additional prints of my completed portrait?
A: Additional prints are $9.99 (8 X 10), $19.99 (11 X 14), $19.99 (12 X 16).

Q: Can I upgrade to a canvas once I've received my print?
A: Yes! We will keep your digital portrait on file for 90 days for that purpose.

Q: I have multiple pets -- do you offer any group portraits?
A: Yes! There are a couple portraits in the gallery that are suitable for more than one pet; however, including more than one pet will incur additional charges: $45.00/for 2 pets, $65.00/for 3 pets, $85.00/for 4 pets.

Q: Do you do custom work?
A: Absolutely... contact us with your request.

Q: How long will it take for me to get my portrait?
A: Typically, 2 to 4 weeks (depending on the job). You will receive an e-mail once your portrait has shipped. RUSH orders are also available for an additional fee: $39.00 for guaranteed 14-day delivery, $69.00 for guaranteed 7-day delivery, PLUS UPS Next Day shipping costs.

Q: I'm not sure which one works best for my pet. Can you choose one for me?
A: Yes. We'd be happy to select the portrait type that best suits your pet.

Q: Do you offer a framing service?
A: Unfortunately, at this time, we do not. However, we have been very careful to offer sizes that are standard in the ready-made frames industry. Your portrait on paper will fit into frames that you will find at craft stores or department stores. When framing canvas, we have found that arts and crafts stores have the best prices and selection, and will be a heck of a lot cheaper than a framing shop! Don't be intimidated, it's very easy to do (yourself) in just minutes.

Q: Will my portrait have "©PetObsessed.com" on it?
A: Absolutely not, unless you want it to. Believe it or not, some do!

Still have questions? Don't hesitate to contact us!